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Expected
Duties
During
the course of your training at at Travel Matters Enterprises you
may expect to be involved in any/all of the areas of work listed
below:-
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dealing
with customers by telephone and email |
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internet
research |
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dealing
with suppliers by telephone and email |
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loading
bookings into our database |
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processing
payments |
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making
bookings on pc and by telephone |
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general
office administration - eg filing |
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reception
duties |
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writing
professional letters and emails |
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banking
and postroom duties |
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Skill
Areas
The
training and work experience at Travel Matters Enterprises is designed
to refresh and improve your work-related skills in the following
areas:-
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Interpersonal
skills |
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IT
skills |
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Personal,
professional and social skills |
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Administrative
skills |
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Customer
service skills |
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Delivery
of Training
The
majority of the training at Travel Matters Enterprises is carried
out in the main office area on a work as you learn basis, rather
than in a classroom setting.
A
member of staff will always be on hand to assign you work at the
start of each session and upon completion of your current task,
and to answer any queries you might have or to talk you through
areas of the work which are new to you.
Periodically
we run in-house workshops to cover certain skills areas (eg making
a professional telephone call) which will be in a classroom environment
(though please note these are not complusory if they do not cover
one of your target skill areas).
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Review
and monitoring of training
The
training programme of each individual trainee will be tailored to
suit their needs and goals.
This
is achieved by the initial interview and appraisal which will aim
to highlight skill areas where the individual would like or needs
to make progress, and by regular reviews thereafter with a member
of staff where progress will be monitored and new goals set for
the forthcoming period.
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Progress
and Outcomes
The
training at Travel Matters Enterprises is time limited - from the
commencement of your training the maximum duration of your training
programme is two years.
Whilst
it is never our intention to put any additional pressure on individuals
or to set unrealistic or unachievable goals it is our very much
our hope and intention to help to provide individuals with the skills
and confidence that they need to move on from Travel Matters to
their next goal, be that into open employment, further education
or another alternative.
We
have a proven track record over the last ten years of assisting
the individuals who train with us to achieve this progression, and
will offer all the support and encouragement that we can to make
this progression as easy (and enjoyable!) as possible.
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| ©
travel matters enterprises ltd. 2006 |
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